Tuesday, June 7, 2011

FE has Arrived

Flawless Execution has arrived at Monk Office. And I don’t mean we have a program and are working on doing a better job of executing, I mean we are there.

That’s right. We set standards, that is, what we will do, (and by when) every day, or week or month. We also made commitments in terms of communication, with customers and with other staff in response time and in ensuring that the issues are resolved, even if resolved by someone else (close the loop).

Are we Flawless throughout Monk Office? Not yet.

Where we are Flawless is in our accounting department. We are meeting the standards, consistently; AND, we are going beyond meeting the standards and providing an extraordinary experience based on accolades the accounting department has received. For 5 months in a row the Accounting tem has earned rewards for going above and beyond the standards.

It’s all about the people

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