One of my many followers suggested that my last blog seemed incomplete or perhaps part one of two. I can see that. It is certainly quite short, hardly more than a tweet.
Customers appreciate a job well done. Actually, I think customers expect a job to be well done. That is why there aren’t too many comments from customers about the job we do and we still get 90-95% customer satisfaction ratings.
When we do extra, that is when we hear from customers. Like when one man does a furniture installation by himself that usually takes two, or when an installer spends a half hour fitting a customer to a new chair. A furniture sales rep dons jeans and steel toed boots to help set up offices in time for hospital moves. Purchasers and delivery staff expedite and source products to meet the same last minute deadlines.
There are always extras we can provide and they differ depending on the circumstances. It might be helping an elderly customer shovel some snow or dig out a car; it might be advice on a product that Monk doesn’t even sell. Helpful people, whether they are in sales or operations, do these sorts of things.
It’s all about the people.
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Keep up to date on Monk Office The Helpful Office People and the thoughts and comments of Ross on the office product industry, Monk Office and more.
Ross Hill
Our Mission Statements
Our Company
Knowledgeable People Passionate about your Personal and Professional Success
Our Environment
Monk Office is committed to a world in which every generation inherits a better, cleaner earth than the one before it. We expect more from ourselves than from the soil, and give back more than we take.
Knowledgeable People Passionate about your Personal and Professional Success
Our Environment
Monk Office is committed to a world in which every generation inherits a better, cleaner earth than the one before it. We expect more from ourselves than from the soil, and give back more than we take.
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